Reference

Privacy Policy at dewalangit

We keep your account data, payment activity through DANA, OVO and GoPay, and session information under clear rules you can read right here. This policy explains what we collect, why we hold it, and how you stay in control of your own information.

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dewalangit Privacy Policy at dewalangit
DATA HANDLING PRACTICES

What We Do to Protect Your Privacy

Every layer of our data flow is built around keeping your personal and financial information confined to where it belongs. Here is how that looks in practice across the areas that matter most to your daily account use.

Encryption in Transit All connections between your device and our servers use SSL encryption. Whether you deposit through GoPay on the train in Depok or check your balance at home, your data travels through a secure tunnel.
Cookie Management We use session cookies to keep you logged in across page loads and preference cookies to remember your language and layout choices. No advertising cookies track you on third-party sites.
Account Security Your login is tied to a verified phone number or email. If we detect access from a new device, we trigger a verification step before granting entry to your account wallet or transaction history.
Data Retention Active accounts retain full records. Closed accounts keep essential data for a limited period to meet any outstanding obligations. After that window, personal identifiers are permanently deleted from our systems.
Third-Party Sharing Payment processors — including DANA, OVO, and GoPay gateways — receive only the transaction data required to clear your deposit or withdrawal. No browsing history or gameplay logs are shared with them.
Your Right to Request Changes You can ask us to correct, export, or erase your personal data at any time. Contact our support team through live chat or email, confirm your identity, and we process the request according to applicable requirements.
PRIVACY HELP CHANNELS

Reach Us About Your Data

Questions about what we store or how to request changes sit with a dedicated privacy team. You do not need to navigate a maze — pick the channel that works for your schedule and we handle the rest.

Live Chat Open the chat widget from any page on mobile or desktop. Mention your data request and the team routes you to the privacy queue without repeating your question to multiple agents.
Email Request Send a message to our support address with the subject line containing your registered email. We confirm receipt and aim to respond within a reasonable timeframe so you know your request is being processed.
Account Settings Inside your account panel, the privacy section lets you view stored details, download a summary of your data, and toggle marketing preferences on or off — all without waiting for a reply.

Common Questions About Your Data

Below are the questions we hear most often about how dewalangit collects, stores, and shares your information. If something is not covered here, reach out through live chat for a direct answer.

We collect your name, email address, phone number, and the e-wallet identifier you use for DANA, OVO or GoPay transactions. We also log your device type and IP address to secure your session and detect unauthorized access attempts.

Only with the payment processor handling your specific deposit or withdrawal — DANA, OVO or GoPay gateways. They receive the minimum data needed to complete the transaction. We never sell or rent your financial information to marketers or unrelated third parties.

Log in, open your account settings, and look for the privacy section. There you can view stored details and download a summary. If you prefer, contact live chat and ask for a data export — we will send it to your registered email.

Yes. Send a deletion request through email or live chat. After verifying your identity, we erase personal identifiers from our active systems. A limited retention period may apply for regulatory purposes, after which remaining data is permanently removed.

We use session cookies to keep you logged in and preference cookies to remember your settings. No third-party advertising cookies are placed. You can block or clear cookies in your device browser settings, though this may end your active session.

The connection between your phone and our servers is encrypted with SSL. Transaction data passes through the payment gateway's own secure channel. At no point does your e-wallet PIN or app password touch our servers.

Inactive accounts retain records for a defined period. If you do not log in within that window, we may archive and eventually delete personal identifiers. Essential transaction logs remain only as long as needed for dispute resolution or compliance.

Only if you opt in. Inside your account settings you can toggle marketing communications on or off at any time. Turning them off stops all promotional messages while keeping transactional notifications — like withdrawal confirmations — active.

Go to your account settings and edit the relevant field directly. For sensitive changes — like your registered phone number or linked OVO wallet — you may need to confirm your identity through live chat before the update takes effect.

Yes. The same policy applies regardless of whether you access dewalangit through a phone browser, a desktop browser, or switch between them mid-session. Data collection, cookie use, and your rights remain identical across all devices.

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