Reference

Our Legal Terms and Account Policies

These terms set out what you can expect from dewalangit and what we expect in return — covering account use, wallet transactions via DANA, OVO, and GoPay, and access conditions that depend on local law and eligible regions.

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dewalangit Our Legal Terms and Account Policies
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

Security at dewalangit is built around the account itself — your registered wallet identity, your login credentials, and the transaction records tied to your DANA, OVO, or GoPay deposits and withdrawals. We use SSL encryption on all data in transit, and your account credentials are never stored in plain text. Here is what that means in practice for each part of your account.

Data Handling

We collect only what is needed to operate your account — name, contact detail, and the wallet identifier you use for DANA, OVO, or GoPay transactions.

Cookie Use

Cookies on dewalangit keep your session active so you can move between the lobby and your account wallet without logging in again. Functional cookies are required for the site to work.

Account Security

Every login triggers an OTP sent to your registered phone number. If you switch devices — from phone to browser on another device — re-authentication is required.

Data Retention

Transaction records, including DANA, OVO, and GoPay deposit and withdrawal history, are retained for the period required by applicable law.

Who to Contact

For data access requests — including a copy of your transaction history or a request to correct your registered details — use the in-account Help Desk or email support.

Requesting Changes

To update your registered name, phone number, or linked wallet identity, go to Account Settings and submit a change request. Changes that affect wallet payout details require identity verification before they take effect, to prevent unauthorised redirection of funds.

CONTACT CHANNELS

How to Reach Us on Legal and Account Matters

For anything related to these legal terms — account closures, data requests, wallet identity disputes, or cookie opt-outs — our support team handles it through the channels below. We do not resolve legal or policy questions through social media DMs; use one of the formal paths listed here so there is a record of your request and our response.

Team online

Live Chat

Available around the clock from inside your account dashboard. Use this for wallet identity mismatches, account holds, or questions about how a specific policy applies to your DANA, OVO, or GoPay transaction.

Email Support

Send legal or data-related requests to our support address listed in the Help section. Include your registered account ID and the wallet type in question — GoPay, OVO, or DANA — so we can locate your record without delay.

In-Account Help Desk

Log in, go to Account Settings, and select Help. From there you can submit a formal policy query, request account data, or flag a dispute about a transaction. Responses follow the timeline stated in our retention policy.

Legal Terms: Common Questions Answered

These are the questions we hear most often about our terms, data practices, and account policies. If your question is not here, use the in-account Help Desk to submit it directly — we respond with a written answer so you have a record.

Access depends on local law and is available only in eligible regions where local law permits. It is your responsibility to confirm that accessing the platform is lawful where you are. We cannot confirm or deny eligibility for every location — check your local regulations before opening an account.

We collect your name, contact detail, and the wallet identifier linked to DANA, OVO, or GoPay at registration. This is used to verify your identity, process transactions, and keep your account secure. We do not collect more than what is operationally necessary.

Transaction records and account identity data are retained for the period required under applicable law. Once that period ends, data that is no longer required is deleted. If you want to know the specific retention window that applies to your account, contact support via the in-account Help Desk.

Yes. Log in, go to Account Settings, open the Help Desk, and submit a data access request. Include the wallet type — DANA, OVO, or GoPay — and the date range you need. We will respond with your transaction records in the format available to us within the stated response window.

A mismatch between your registered account name and your wallet identity will trigger a hold on withdrawals until the discrepancy is resolved. Our account team will contact you through your registered channel. To fix it, submit a correction request via Account Settings with supporting identity detail.

Functional cookies are required — they keep your session alive so you stay logged in while moving between the lobby and your account wallet. Analytics cookies are optional and can be declined on the cookie banner that appears on your first visit. You can also update your cookie preference later in your browser settings.

We reserve the right to suspend or close accounts that breach our terms — including identity mismatches or access from ineligible regions. Funds held in a suspended account are reviewed under our retention policy before any release is considered. If your account is closed and you have a pending balance, contact support with your account ID.

You must meet the minimum age required under the law of your local jurisdiction. We do not specify a single global figure because the legal threshold varies by region. If a verification check indicates that an account holder does not meet the local requirement, the account will be closed and the matter handled according to applicable regulations.

Go to Account Settings and submit a change request. Any update that affects where funds are paid out — including your linked DANA, OVO, or GoPay account number — requires identity verification before it is processed. This step protects your funds from being redirected without your authorisation.

The complete terms are available on this page and in the Legal section accessible from the footer of dewalangit. If you have a question about a specific clause or how it applies to your account, submit a written query via the in-account Help Desk so we can respond in writing.

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